What Are Customer Feedback Systems?
The simplest definition for Customer Feedback System is when your customers share their experience, be it negative or positive, with you and your staff. Even though customers are more likely to tell you where you are going wrong rather than what you’re doing right, their input will tell you an aspect of your business which you may have overlooked. This is only useful if you are accessible to your customers through a customer feedback system that not only encourages customers to talk to you but makes it easy for you to access and assess that information.
In other words, imagine you’re driving a car without a dashboard telling you exactly what is happening to the car as you drive it. For you to check the condition of your car, you would have to physically check under the hood to make sure everything is okay. An electronic customer feedback system performs the same function as your car’s dashboard.
Why Use Silicon Valley’s Customer Feedback Systems?
Using our feedback system will enable you to gather your customer’s opinions in a structured and organized manner after which it can be effectively applied within your business intelligence. At the same time, for the customer, it is an opportunity to say something meaningful in relation to what they have experienced with your business which is a powerful tool even at the worst of times.
An organized and accessible feedback system for receiving customer feedback is crucial for any business be it large or small. Especially in terms of electronic systems, you can reduce the need for extra staff, improve customer retention and increase customer loyalty. On the other hand, for you as a business, an electronic feedback system for customer feedback management will allow you to quickly benchmark performance levels be it against the competition or even your own performance in recent year.
Build Trust and Loyalty
Our customer feedback systems make the feedback management process simple and quick which directly translates into greater trust which means stronger loyalty which then significantly improves the chances of a recommendation. For you, it is the best way to make sure your service promise is fulfilled every day.
Track Your Performance
Our web-based Reporting Services help you track and manage your performance by transforming your feedback system into data analytics which are clear, concise and you can act on them without fear. Furthermore, intuitive charts and graphs help you pinpoint issues and uncover the underlying reasons why. Trending data makes measuring your improvement effortless.
Get Your Status in a Glance
Our customer feedback systems give you an instant birds-eye-view of your key performance indicators which are summarized in an easily understood informative widget. It will help you focus on what’s important while saving you valuable time and effort. With immediate access to your key performance status, you can make necessary improvement decisions faster and more effectively.
Know the Trends
Analytics offers your feedback system results in interactive charts and graphs thereby allowing you to research trends over a longer period and find out the exact place and time for any instances of poor service. You will have full control to analyze your past and current performance results, so you can make more informed improvement decisions for the future success of your business.